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Cost includes $12.95 plus applicable local sales tax.
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I am a 71 year old grandmother that saved this money to give to my grandson as a college graduation gift. Yes, the policy said no cancellation after June 25 but who would have known his partner was going to get COVID. This has nothing to do with the cancellation deadline of June 25.
I asked SW if they had reached out to the hotel and every time I called I was told the hotel will get back to us. I would call everyday since June 30 to check on the status on got a "We are still waiting for our partner at the hotel to get back to us". I paid $1,900 for this reservation and SW made no effort to try to reschedule. Our deepest apologies if the result is not favorable on your side. Unfortunately, they can no longer honor canceling the booking free of charge as it has been billed already and also because of the policy your reservation has. I finally received a response today, July 20 stating " Our team has tried renegotiating with the property regarding your refund request.
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